Frequently Asked Questions

For residential accounts an advance security deposit, nonrefundable admin fee, deed or lease along with picture identification are required.  For same-day activation, a deposit is required by 12:00 noon, Monday through Friday excluding holidays. The amount of deposit varies depending on the size of the meter and is refundable when account is closed or after two connective years of good payment history. Please reach out via this form for more information or to submit your request. For commercial accounts an advance security deposit, nonrefundable admin fee, deed or lease, tax ID number along with a memo on company letterhead requesting the activation of utilities. For same-day activation, a deposit is required by 12:00 noon, Monday through Friday excluding holidays. The amount of deposit varies depending on the size of the meter or service line and is refundable when account is closed. Please reach out via this form for more information or to submit your request.

• All transactions completed after 4:00 pm will be considered the next day's business.
• All water meters are read and customers are billed monthly based upon a cycle billing procedure. In the event a read cannot be obtained, the bill will be estimated and a true up performed once a read is available.
• Payments can be made by mail, dropped off in the night depository, online, over the phone with an automated attendant, or in person at 301 South Ridgewood Avenue.
• When paying your bill, please ensure your copy of the payment stub is included along with your account number on check or money order. This will help ensure your payment is posted correctly.
• If service is disconnected for nonpayment, call the office at 386-671-8100 during normal business hours to have your service restored.

Residential customers can call, come in, or write us requesting the turn off. You can reach us by email by completing this form or calling (386) 671-8103. Commercial accounts should submit their request in writing through this form or 301 S Ridgewood Ave Daytona Beach Fl 32114.

If you have questions about any of our services, you may call us at (386) 671-8100, through email via this form, or fax (386) 671-8115. Please provide a name, service address, account number and telephone number with all inquiries when possible.